Return Policy
CHARMIKA By Lekshmi — Transparency & Trust
Important Notice
We strive to ensure that every order reaches you in perfect condition. Please read our return policy carefully before placing an order.
Our Return Policy
When We Accept Returns
Returns are accepted only if the product received is damaged during delivery or if you receive the wrong product. We do not accept returns or exchanges for any other reasons, including changes of mind or personal preference.
Mandatory Unboxing Video Requirement
To request a return, you must provide a complete, uninterrupted unboxing video starting from the sealed package until the product is fully unpacked. This video serves as mandatory proof for verifying the issue.
Video must include:
- •The sealed, unopened package clearly visible at the start
- •Continuous, uninterrupted recording throughout unpacking
- •Full product clearly visible at the end of the video
Not Eligible for Return
Requests submitted without a full unboxing video will not be eligible for return or replacement. We also do not accept returns for:
- Change of mind or personal preference
- Incorrect size selected by the customer
- Minor colour variation due to photography/display settings
- Returns requested after 48 hours of delivery
- Products with signs of use or tampering
Resolution Process
Once the claim is verified, we will arrange a replacement or refund, as applicable. Our team will review your unboxing video and respond within 2–3 business days.
How to Submit a Return Request
- 01
Record Unboxing Video
Record a complete, uninterrupted video from the sealed package to full unboxing.
- 02
Contact Us Within 48 Hours
Reach us via WhatsApp (+91 94009 76257) or email (charmikajewel@gmail.com) within 48 hours of delivery.
- 03
Share Your Evidence
Send us the unboxing video along with your order ID and a description of the issue.
- 04
Await Verification
Our team will review your claim within 2–3 business days and confirm eligibility.
- 05
Receive Replacement / Refund
Upon approval, we will arrange a replacement shipment or process your refund.
Have a Query?
Our team is here to help you with any concerns about your order.